IVR (Interactive Voice Response)
Virtual Number is your personal reception hosted virtually in cloud telephony environment. In this you get a personal telephone number where your customers can call 24×7. Customers calling to your number are greeted with a message customized specially for you and can select Channels (Simultaneous Incoming calls) set by you to speak with concerned person, leave a voicemail or send a fax to you!
Benefits of using IVR:
IVR helps your customer select the department they want to talk to.For example if you have Departments like Billing, Support, Administration etc and your customer wants to talk to the executive of Support department or Billing or any other department, then IVR comes into the picture and informs the caller about your different departments and caller can go directly to the particular department on phone.
SANDEXO® offers you a user friendly web based panel. You can check all your status using web-based panel and you can operate it from everywhere. IVR is much flexible than normal numbers. You can forward your call from a number to any other number, like a cell phone, landline or IP phone.
Interactive Voice Response (IVR) solution is a cloud-based EPABX for businesses. SANDEXO® comprises of an IVR installed on a hosted platform at a remotely located server and allows businesses to access the application through a user-friendly web panel and serves as a low-cost reliable business phone system with the added advantage of scalability, flexibility, and zero capex.
Now create a powerful first impression with a single business number with unlimited extensions, that always connects. With hosted IVR solution, call management becomes intelligent through smart call tracking, routing and recording capability. SANDEXO® offers a host of plug and play features which help businesses project a bigger and professional image.
features
Multi-level IVR Systems
Greet your customers with a professionally recorded welcome message in any language depending upon from where they are calling. Let your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.
Smart Call Routing
Define the call flow on the user-friendly web-based panel through simple drag and drop. Define the same based on the skill level, event, and time-based or any other business need. Call routing can help priorities calls based on the business value and route the calls to the right person.
Real Time Analytics
“Half the money I spend on marketing is wasted and the problem is I do not know which half”. SANDEXO-IVR solution powerful analytics engine helps you understand what is happening to your business calls in real time. How many calls did we receive, how many were answered, for what duration, from which region, who are my productive team members, which of my marketing’s campaigns were productive?. Now you can get insights to all such questions and many more.
Call Recording
Ever wonder why productivity varies among-st your team members? With call recordings, you can check all your incoming and outgoing conversations and store it for future use and you may delete these at any time. Training and new employee induction become so much more meaningful with exposure to live experiences.
CRM Integration
Our API can be seamlessly integrated with your CRM providing a single platform business view and helps you attain an integrated view of your marketing, sales, and support platforms. Engage with your customers right from lead to after sales support.
Real Time Notifications
Never miss a business lead, get end to end call tracking through SMS and email notifications. You decide who receives which reports and at what frequency.
Sticky Agent
All of us like to talk to the same person with whom we have conversed earlier rather then explaining the whole story to another person. Sticky agent allows the call to be automatically connected to the same person who knows the customer recent history and helps in building customer trust and engagement.
Complaint Management
SANDEXO® comes with an inbuilt ticketing application and helps you gather all your customer complaints onto one platform, now you can track, resolve and reduce your customer complaints with a single unified view.
Lead Management
Automate your lead management and ensure not even a single sales inquiry received or generated is wasted. You can now track the lead source to determine the ROI of your marketing campaigns, increase lead conversion by distribution to those who are best qualified to convert them into business and can nurture the leads over a long period efficiently.